Backorders & Returns
Any item that is out of stock when ordered will be placed on backorder; you will be notified by e-mail of the expected delivery date. Should we receive no response from our e-mail we will assume that you wish to accept the goods on the date as specified. If the delivery date is unacceptable please respond to our e-mail and we will cancel the backorder and either credit your credit card or, if you are an account customer, you will not be invoiced.
We are sure you will be happy with your order but there may be occasions when you feel it necessary to return an item. If this is the case please notify us within 7 days should you wish to return any item(s) we have supplied. All goods must be returned in their original packaging and in a resaleable condition. Please contact us on 01638 716677 or email us at firstname.lastname@example.org to inform us of your wish to return the goods. All products showing the delivery exceptions image icon will incur an additional delivery charge and may in some case have longer lead times.
If any item that you have ordered does not arrive please email us with the following information:
- Delivery note number
- Internet order number
- Product code and description of the item(s)
- The quantity of each item(s) ordered
- The quantity of each item(s) recieved